Return Policy

Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below.

Products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on vocalkart.com

Return will be processed only if:

·         it is determined that the product was not damaged while in your possession;

·         the product is not different from what was shipped to you;

·         the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein).

 

Category, Return Window and Actions possible

 

Category

Returns Window, Actions Possible and Conditions (if any)

Creative Items: Metal Arts, Mural Arts, Candles, Wooden Toys, Spiritual Arts, Handicrafts etc

30 days

Refund, replacement or exchange

Lifestyle: Footwear, Home Décor, Recycle Hub etc

15 days

Refund, replacement or exchange

 

Returns Pick-Up and Processing

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address

During pick-up, your product will be checked for the following conditions:

Category

Conditions

Correct Product

Name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.

Complete Product

All in-the-box accessories, freebies and combos (if any) should be present.

Unused Product

The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable).

Undamaged Product

The product should be undamaged and without any scratches, dents, tears or holes.

Undamaged Packaging

Product's original packaging/ box should be undamaged.

The field executive will refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

 

Contact Us

Please send any comments or questions, including all enquiries not related to trademark and copyright infringement, on the Website to enquiry@vocalkart.com.